Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for patients admitted for hospital services .

Posted 11/2/2026full-timePortsmouth • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admissions, insurance verification, and compliance checks while ensuring quality audits and effective communication with patients. Proficient in managing patient accounts and financial information to support billing processes.

Highest-signal resume keywords

Patient AdmissionsInsurance VerificationMedical Necessity ComplianceCRCR CertificationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentQuality AuditsPatient Payment CollectionDemographic Data EntryConsent Form ExplanationABN Software Screening

Soft Skills

Openness To InnovationEffective Communication

Tools & Technologies

Telephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient InstructionsInsurance InformationCompliance ChecksPoint-Of-Service GoalsFinancial Information

About the role

Key responsibilities & impact

Perform admitting duties for patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Meet point-of-service goals and collect patient payments and past-due balances
Conduct quality audits and reporting to ensure account corrections
Pre-register patient accounts and obtain demographic, insurance, and financial information
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire
Must be able to work on-site at Bon Secours - Maryview Medical Center in Portsmouth, VA
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Career advancement
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification