Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/15/2026full-timeFairfield • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts to ensure accurate billing and collections.

Highest-signal resume keywords

Customer Service ExperienceCRCR CertificationMedical Necessity ComplianceInsurance VerificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentPatient Account Pre-RegistrationQuality AuditingStatistical Data ReportingBenefit Data EntryConsent Form ExplanationABN Software Screening

Soft Skills

Inquisitive MindsetOpen to InnovationExcellent Communication

Tools & Technologies

Telephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory CompliancePatient AccessInsurance EligibilityPoint-of-Service Goals

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen Medicare medical necessity using ABN software and distribute/document required forms
Provide excellent customer service while meeting organizational, mission, and compliance requirements

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be inquisitive and open to innovation, including AI
Weekend and holiday rotation required
Must reside in and be authorized to work within the United States
Ability to walk from room to room and push a 10-pound mobile computer station throughout the shift
Ability to meet regulatory compliance requirements and organizational policies

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification
Work-life flexibility