Patient Access Associate

Ensemble Health Partners

. Manage patient registration and access processes within the healthcare revenue cycle .

Posted 10/14/2026full-timeGreeneville • Tennessee • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient registration and access processes within the healthcare revenue cycle, ensuring compliance and accuracy in medical necessity checks and insurance information collection. Proficient in providing compassionate customer service and achieving point-of-service collection goals.

Highest-signal resume keywords

Patient Registration ManagementMedical Necessity ComplianceCustomer Service ExcellenceCRCR CertificationInsurance Information Collection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access ProcessesMedical Record Number AssignmentQuality AuditingPoint-of-Service CollectionsInsurance Eligibility ReviewData EntryABN Software ScreeningStatistical ReportingDemographic Information CollectionPayment Plan Explanation

Soft Skills

Compassionate CommunicationInquisitivenessOpenness to Innovation

Tools & Technologies

Overlay ToolTelephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Healthcare Revenue CyclePatient Education FormsMedicareTricareObservationMOONABN

About the role

Key responsibilities & impact

Manage patient registration and access processes within the healthcare revenue cycle
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use an overlay tool
Operate the telephone switchboard
Provide compassionate customer service to patients, colleagues, and callers
Meet assigned point-of-service collection goals
Conduct account audits and use quality auditing and reporting systems
Ensure forms are completed accurately and timely and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic and insurance information
Collect point-of-service collections and past-due balances and explain payment plan options
Explain and distribute consent, Medicare, Tricare, observation, MOON, ABN, and other patient education forms
Obtain required signatures and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and document/distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Greeneville Community Hospital, Greeneville, TN

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement
Professional development
Quarterly and annual incentive programs
Work-life flexibility