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Patient Access Associate
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts to ensure accurate billing and collections.
Highest-signal resume keywords
Customer Service ExperienceCRCR CertificationMedical Necessity ChecksInsurance VerificationPoint-of-Service Collections
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Record Number AssignmentPatient Account Pre-RegistrationQuality Auditing SystemsInsurance Plan Code SelectionBenefit Data Entry
Soft Skills
Inquisitive MindsetOpen to InnovationExcellent Communication
Tools & Technologies
ABN SoftwareTelephone Switchboard
Certifications & Qualifications
CRCR Certification
Industry Keywords
Patient AdmissionCompliance ChecksInsurance EligibilityPoint-of-Service GoalsDemographic Information
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate medical record numbers (MRNs)
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Use overlay tools and provide excellent customer service
- Operate the telephone switchboard
- Meet assigned point-of-service goals
- Conduct account audits and use quality auditing/reporting systems
- Complete patient account pre-registration
- Make inbound and outbound calls to obtain demographic, insurance, and financial information
- Collect point-of-service payments and past-due balances, including payment plan options
- Explain consent and patient education forms and obtain required signatures and witness names
- Review insurance eligibility and select applicable insurance plan codes
- Enter benefit data to support point-of-service collections and billing processes
- Screen Medicare medical necessity using ABN software and distribute/document required forms
- Provide statistical data to Patient Access leadership
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 6 months of hire (company paid)
- Must be inquisitive and open to innovation, including AI
- Must be able to work on-site at Mercy - St Elizabeth Boardman Hospital in Boardman, Ohio
- Must reside in and be authorized to work within the United States
- Ability to work part-time, 9:30 a.m.–6:00 p.m., with every other weekend and holiday rotation
Benefits
Comp & perks- Bonus Incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits including healthcare, time off, retirement, and well-being programs
- Career advancement
- Professional development opportunities
- Quarterly and annual incentive programs
- Company-paid CRCR certification
- Work-life flexibility