Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 11/4/2026full-timePaducah • Kentucky • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient admissions, insurance verification, and compliance checks while providing exceptional customer service. Capable of utilizing auditing systems and managing patient financial information effectively.

Highest-signal resume keywords

Patient AdmissionsInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsData EntryAccount AuditsInsurance Plan Codes

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

ABN SoftwareOverlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceDemographic InformationPatient EducationFinancial Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize an overlay tool while providing customer service
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to ensure accounts are corrected
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent forms, obtain necessary signatures, and witness signatures
Explain and distribute patient education and required forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute and document required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI
High School Diploma/GED Required
CRCR Required within 6 months of hire (Company Paid)
Must reside and be authorized to work within the United States
Must be able to work on-site at Mercy - Lourdes Hospital in Paducah, KY
Ability to work full time, Monday-Friday, 8:30am-5pm

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development opportunities
Company-paid CRCR certification
Quarterly and annual incentive programs for employees who go beyond expectations