Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/28/2026full-timeTyler • Texas • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admissions, insurance verification, and compliance checks while providing exceptional customer service. Proficient in handling medical necessity screenings and conducting quality audits to ensure accuracy in patient accounts.

Highest-signal resume keywords

Patient AdmissionsInsurance VerificationCustomer ServiceCRCR CertificationQuality Audits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-Of-Service CollectionsDemographic Data EntryABN Software UsagePayment Plan Options

Soft Skills

InquisitiveOpen To Innovation

Tools & Technologies

Telephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory StandardsPress Ganey StandardsPatient EducationInsurance Eligibility

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Conduct quality audits and reporting to ensure account accuracy
Pre-register patient accounts and obtain demographic and insurance information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility and enter benefit data to support collections and clean claims
Screen medical necessity using ABN software and distribute required forms
Provide customer service while meeting organizational, regulatory, and Press Ganey standards

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
Must be inquisitive and open to innovation, including AI
CRCR required within 6 months of hire (company paid)
Must reside and be authorized to work within the United States
Must be able to work onsite at Ardent - UT Health North Campus in Tyler, TX

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility