Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/7/2026full-timePaducah • Kentucky • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while effectively managing patient information and communication. Proficient in utilizing auditing systems and tools to ensure accurate data collection and reporting.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCRCR CertificationCustomer Service ExperienceQuality Auditing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPatient Pre-RegistrationData EntryStatistical ReportingABN Software Usage

Soft Skills

Inquisitive NatureOpenness to InnovationEffective Communication

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessComplianceInsurance EligibilityFinancial LiabilityPoint-of-Service Collection

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and utilize an overlay tool
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet point-of-service collection goals, including past-due balances and payment plans
Use quality auditing and reporting systems to correct accounts and provide statistical data to Patient Access leadership
Pre-register patient accounts and obtain demographic, insurance, and financial liability information
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility responses and enter benefit data to support collections and clean claims
Screen medical necessity using ABN software and distribute and document required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Mercy - Lourdes Hospital in Paducah, KY
Must be available for a full-time Monday–Friday, 8:30 a.m.–5:00 p.m. schedule

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities