Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for patients receiving hospital services .

Posted 11/2/2026full-timeSuffolk • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient admissions, insurance verification, and compliance checks while effectively managing patient interactions and financial information. Capable of conducting quality audits and utilizing ABN software for medical necessity screening.

Highest-signal resume keywords

Patient AdmissionsInsurance VerificationCRCR CertificationCustomer Service ExperienceQuality Audits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record ManagementCompliance ChecksPoint-of-Service CollectionsData EntryFinancial Liability Assessment

Soft Skills

Communication SkillsCustomer Service OrientationOpenness to Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessMedical NecessityInsurance EligibilityPatient EducationDemographic Information

About the role

Key responsibilities & impact

Perform admitting duties for patients receiving hospital services
Assign accurate medical record numbers and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Meet assigned point-of-service goals and collect current and past-due balances
Conduct quality audits and reporting to correct accounts and provide statistical data to Patient Access leadership
Pre-register patient accounts and obtain demographic, insurance, and financial-liability information
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility and enter benefit data to support point-of-service collections and clean claims
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire
Must reside and be authorized to work within the United States
Ability to work full time on-site at Bon Secours - Harbour View Medical Center in Suffolk, VA

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement opportunities
Company-paid CRCR certification within 9 months of hire
Quarterly and annual incentive programs
Professional development
Work-life flexibility