Patient Access Associate Specialist

Ensemble Health Partners

. Accurately manage patient registration and access processes .

Posted 10/6/2026full-timeNorton • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using quality auditing systems and managing point-of-service collections effectively.

Highest-signal resume keywords

Patient Registration ManagementInsurance VerificationCustomer ServiceQuality Auditing SystemsCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsDemographic Information CollectionABN Software ScreeningStatistical Data Reporting

Soft Skills

Compassionate Customer ServiceInquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessMedical Records Number (MRN)Consent FormsInsurance Plan Codes

About the role

Key responsibilities & impact

Accurately manage patient registration and access processes
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use an overlay tool
Operate the telephone switchboard and relay calls
Provide compassionate customer service to patients, colleagues, and other callers
Meet assigned point-of-service collection goals
Conduct account audits and use quality auditing/reporting systems to ensure corrections
Provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses, select insurance plan codes, and enter benefit data
Screen medical necessity using ABN software and distribute/document required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Norton Community Hospital, Norton, VA

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Professional development opportunities