Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 9/15/2026full-timeOconto Falls • Wisconsin • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in customer service and account auditing to support revenue cycle operations.

Highest-signal resume keywords

Customer Service ExperienceMedical Record ManagementHFMA Certified Revenue Cycle Representative (CRCR)Insurance VerificationAccount Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service PaymentsPatient Pre-RegistrationDemographic Information CollectionStatistical Data Reporting

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpen to Innovation

Tools & Technologies

ABN SoftwareQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

HFMA Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessComplianceInsurance EligibilityRevenue Cycle ManagementHealthcare Services

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Provide compassionate customer service
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms and obtain signatures and witness names
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
HFMA Certified Revenue Cycle Representative (CRCR) certification within 9 months of hire
Must be inquisitive and open to innovation, including AI
Must be able to work on-site at HSHS - St. Clare Hospital in Oconto Falls, WI
Must reside and be authorized to work within the United States
Availability for day shift, every other weekend, and on-call rotation

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Recognition programs