Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/15/2026full-timeCincinnati • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts effectively.

Highest-signal resume keywords

Customer Service ExperienceMedical Record Number AssignmentInsurance Eligibility ReviewCRCR CertificationQuality Auditing and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPatient Account Pre-RegistrationPoint-of-Service Payment CollectionABN Software ScreeningStatistical Data Reporting

Soft Skills

InquisitivenessOpenness to Innovation

Tools & Technologies

Overlay ToolsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessComplianceInsurance InformationDemographic InformationConsent Forms

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use overlay tools and provide customer service measured by Press Ganey
Operate the telephone switchboard
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility, select insurance plan codes, and enter benefits data
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must demonstrate inquisitiveness and openness to innovation, including AI
Must reside in and be authorized to work within the United States
Must work a full-time 3rd shift schedule with weekend and holiday rotation

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities