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Patient Access Associate Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admissions, insurance verification, and compliance checks while providing exceptional customer service. Proficient in operating telephone switchboards and utilizing quality auditing and reporting systems to ensure accurate patient account management.
Highest-signal resume keywords
Patient AdmissionsInsurance VerificationQuality AuditingCustomer ServiceCRCR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksMRN AssignmentInsurance Information CollectionPhysician Order ProcessingOverlay Tools UsageAccount AuditsConsent Form ExplanationBenefit Data EntryABN Software ScreeningPoint-of-Service Goals
Soft Skills
CompassionInquisitive NatureOpenness to Innovation
Tools & Technologies
Telephone SwitchboardQuality Auditing SystemsReporting SystemsPatient Account Systems
Certifications & Qualifications
CRCR Certification
Industry Keywords
Regulatory CompliancePatient AccessInsurance EligibilityPayment PlansPatient Education
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs and complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders and use overlay tools
- Operate the telephone switchboard for incoming, outgoing, and inter-office calls
- Meet assigned point-of-service goals and collect point-of-service and past-due balances, including payment plan options
- Use quality auditing and reporting systems to correct accounts and provide statistical data to Patient Access leadership
- Conduct account audits and ensure forms are completed accurately and timely
- Pre-register patient accounts through inbound and outbound calls
- Explain consent forms and distribute patient education documents and required notices
- Review insurance eligibility responses, select insurance plan codes, and enter benefit data to support collections and clean claims
- Screen medical necessity using ABN software and distribute and document designated forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 6 months of hire; company paid
- Must be inquisitive and open to innovation, including AI
- Must reside in and be authorized to work within the United States
- Must be able to work on-site at Ardent - UT Health Tyler in Tyler, Texas
- Ability to meet regulatory compliance requirements
- Ability to provide excellent customer service and demonstrate compassion
- Ability to accurately assign MRNs, perform medical necessity and compliance checks, collect insurance information, process physician orders, and use overlay tools
- Ability to operate a telephone switchboard
- Ability to use quality auditing, reporting, insurance verification, ABN, and patient account systems
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development
- Quarterly and annual incentive programs
- Career advancement opportunities
- Company-paid CRCR certification