Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/5/2026full-timeBoardman • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing software tools for data entry and quality audits to support billing and collections.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationData Entry and Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsBenefit Data EntryQuality AuditsInsurance Plan Code Selection

Soft Skills

Inquisitive MindsetOpen to InnovationExcellent Communication

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceMedical Records Number (MRN)Patient Education Forms

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use overlay tools while providing excellent customer service
Operate the telephone switchboard
Meet point-of-service goals and collect current and past-due balances, including payment-plan options
Conduct quality audits of accounts and provide statistical data to Patient Access leadership
Pre-register patient accounts through inbound and outbound calls
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute/document required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be inquisitive and open to innovation, including AI
Must be able to work on-site at Mercy - St Elizabeth Boardman Hospital in Boardman, OH
Must reside and be authorized to work within the United States
Ability to work full-time, including every other weekend/holiday
Ability to work scheduled shifts beginning at 2:30pm and 4pm

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities