Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/28/2026full-timeWarren • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admissions, insurance verification, and compliance checks while effectively managing patient interactions and financial transactions. Proficient in utilizing auditing systems and tools to enhance operational efficiency and improve patient experiences.

Highest-signal resume keywords

Patient AdmissionsInsurance VerificationCRCR CertificationCustomer Service ExperienceQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsDemographic Information CollectionBilling SupportConsent Form ManagementOverlay Tool UtilizationStatistical Data ReportingPayment-Plan OptionsABN Software Screening

Soft Skills

Inquisitive NatureOpenness to InnovationEffective CommunicationCustomer Interaction

Tools & Technologies

Telephone SwitchboardQuality Auditing SystemsReporting Systems

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityFinancial LiabilityMedical Records Number (MRN)

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and utilize an overlay tool
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Meet point-of-service collection goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Contact patients to obtain demographic, insurance, and financial-liability information
Collect point-of-service payments and past-due balances, including payment-plan options
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen Medicare medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and improve patient and client experiences
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must be able to work on-site at Mercy - St Joseph Warren Hospital in Warren, Ohio
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development and a professional certification relevant to the field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility