Patient Access Associate Specialist

Ensemble Health Partners

. Perform admission duties for patients admitted for hospital services .

Posted 9/17/2026full-timeFranklin • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in managing patient accounts and financial transactions, ensuring accuracy and adherence to hospital policies.

Highest-signal resume keywords

CRCR CertificationCustomer Service ExperienceMedical Necessity ChecksInsurance VerificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Admission DutiesMedical Necessity ChecksInsurance Eligibility ReviewAccount AuditsData EntryPayment ProcessingDemographic Information CollectionConsent Form ExplanationStatistical Data ReportingABN Software Screening

Soft Skills

Openness to InnovationCommunication SkillsInterpersonal SkillsProblem-Solving SkillsCustomer Service Orientation

Tools & Technologies

Telephone SwitchboardPatient Access SystemsInsurance Verification Tools

Certifications & Qualifications

CRCR Certification

Industry Keywords

HealthcarePatient AccessRevenue Cycle ManagementComplianceFinancial Liability

About the role

Key responsibilities & impact

Perform admission duties for patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Provide customer service to patients, clients, and colleagues
Pre-register patient accounts and obtain demographic, insurance, and financial-liability information
Collect point-of-service payments and past-due balances, including payment-plan options
Explain consent and patient education forms and obtain signatures
Review insurance eligibility and enter benefit data to support point-of-service collections and clean claims
Screen medical necessity using ABN software and distribute required forms
Conduct account audits, correct accounts, and provide statistical data to Patient Access leadership

Requirements

What you’ll need

High School Diploma/GED required
CRCR Certification (Certified Revenue Cycle Representative) required within 6 months of hire; company paid
1+ years of customer service experience
Must demonstrate openness to innovation, including AI
Must reside in and be authorized to work within the United States
Must be able to work on-site at Bon Secours - Southampton Memorial Hospital in Franklin, Virginia

Benefits

Comp & perks

Bonus incentives
Paid CRCR certification
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility