Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/1/2026full-timeStafford • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient admission processes, including medical necessity checks, insurance verification, and point-of-service collections. Strong customer service skills are essential for effectively communicating with patients and healthcare providers.

Highest-signal resume keywords

Patient Admission DutiesMedical Necessity ChecksInsurance VerificationCustomer Service ExperiencePoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentQuality AuditingStatistical Data ReportingBenefit Data EntryAccount Audits

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient AccessCompliance ChecksInsurance EligibilityPatient EducationPayment Plan Options

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize an overlay tool while providing excellent customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial liability information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute/document required forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI
High School Diploma/GED Required
Must reside and be authorized to work within the United States
Must be able to work on-site at MWHC - Stafford Hospital in Stafford, VA

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development opportunities
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs