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Patient Access Associate Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in handling financial transactions and conducting quality audits to ensure accuracy in patient accounts.
Highest-signal resume keywords
Customer Service ExperienceMedical Necessity ChecksCRCR CertificationInsurance VerificationPoint-of-Service Payment Collection
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Admission DutiesMedical Record Number AssignmentQuality AuditsPre-Registration of Patient AccountsInsurance Eligibility Review
Soft Skills
Inquisitive MindsetOpen to Innovation
Tools & Technologies
ABN SoftwareTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Compliance RequirementsPatient EducationFinancial Information CollectionOrganizational Policies
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Meet point-of-service goals and collect payments, past-due balances, and payment-plan amounts
- Conduct quality audits and reporting to ensure account accuracy
- Pre-register patient accounts and obtain demographic, insurance, and financial information
- Explain consent and patient education forms and obtain signatures
- Review insurance eligibility and enter benefit data to support collections and clean claims
- Screen medical necessity using ABN software and distribute required forms
- Provide customer service in accordance with organizational policies and compliance requirements
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 6 months of hire
- Must be inquisitive and open to innovation, including AI
- Must reside and be authorized to work within the United States
- Must be able to work on-site at Ardent - UT Health Tyler, Tyler, TX
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development
- Quarterly and annual incentive programs
- Company-paid CRCR certification within 6 months of hire
- Career advancement opportunities
- Work-life flexibility