Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/13/2026part-timeNewport News • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admissions, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient financial information to support billing processes.

Highest-signal resume keywords

Customer Service ExperienceCRCR CertificationMedical Necessity ComplianceInsurance VerificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdmissionsInsurance Information CollectionAccount AuditingBilling ProcessesData EntryMedical Necessity ScreeningStatistical ReportingPayment Plan ManagementConsent Form ExplanationDemographic Information Collection

Soft Skills

Compassionate Customer ServiceInquisitive NatureOpenness to Innovation

Tools & Technologies

ABN SoftwareTelephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR Certification

Industry Keywords

Regulatory CompliancePatient AccessHealthcare ServicesInsurance EligibilityPoint-of-Service Goals

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Provide compassionate customer service
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms and obtain signatures and witness information
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute and document required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI
High School Diploma/GED Required
CRCR Required within 9 months of hire (Company Paid)
Must be able to work on-site at Bon Secours - Mary Immaculate Hospital in Newport News, VA
Must reside and be authorized to work within the United States
Must meet applicable regulatory compliance requirements

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development opportunities
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility