Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/15/2026full-timeBatavia • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in utilizing auditing systems and providing exceptional customer service in a healthcare environment.

Highest-signal resume keywords

Patient Admission DutiesMedical Record ManagementInsurance VerificationCustomer Service ExperienceCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditingData EntryInsurance Plan Code Selection

Soft Skills

Inquisitive NatureOpenness to InnovationExcellent Communication

Tools & Technologies

ABN SoftwareQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityDemographic InformationPayment Plans

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize overlay tools while providing excellent customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to ensure account corrections
Conduct account audits and ensure forms are completed accurately and on time
Provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using Advanced Beneficiary Notice (ABN) software
Distribute and document ABNs and other required forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Must be inquisitive and demonstrate openness to innovation, including AI
Must be able to work on-site at Mercy - Clermont Hospital in Batavia, OH
Full-time availability for 7:00 p.m.–7:30 a.m. schedule, with weekend and holiday rotation required
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification within 9 months of hire
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities