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Patient Access Associate Specialist
Ensemble Health Partners. Manage patient registration and access processes within the healthcare revenue cycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient registration and access processes within the healthcare revenue cycle, ensuring compliance and accuracy in data entry, insurance verification, and patient education. Proven ability to provide compassionate customer service while meeting revenue-cycle KPIs and conducting account audits.
Highest-signal resume keywords
Patient Registration ManagementMedical Necessity ComplianceInsurance VerificationCustomer Service ExperienceCRCR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksData EntryPoint-of-Service CollectionsAccount AuditsInsurance Plan Code SelectionStatistical Data ReportingOverlay Tool UsageABN Software ScreeningPayment Plan OptionsTelephone Switchboard Operation
Soft Skills
Compassionate Customer ServiceInquisitive NatureOpenness to Innovation
Tools & Technologies
Quality Auditing SystemsReporting Systems
Certifications & Qualifications
CRCR
Industry Keywords
Healthcare Revenue CyclePatient AccessDemographic InformationInsurance InformationRegulatory Compliance
About the role
Key responsibilities & impact- Manage patient registration and access processes within the healthcare revenue cycle
- Assign accurate MRNs and complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders and use an overlay tool
- Operate the telephone switchboard
- Meet assigned point-of-service collection goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts and make inbound and outbound calls
- Obtain demographic, insurance, and financial liability information
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent and patient education forms, obtain signatures, and document witnesses
- Review insurance eligibility responses, select insurance plan codes, and enter benefit data
- Screen medical necessity using ABN software and distribute required forms and pamphlets
- Provide compassionate customer service and support accurate data entry, regulatory compliance, and revenue-cycle KPIs
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 6 months of hire (company paid)
- Must be able to work on-site at Covenant - St Joseph Healthcare - Maine, Bangor, ME
- Must reside and be authorized to work within the United States
- Must be inquisitive and demonstrate openness to innovation including AI
- Availability for PRN day, night, and weekend shifts
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development opportunities
- Quarterly and annual incentive programs
- Career advancement opportunities
- Work-life flexibility