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Patient Access Associate Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts to ensure accuracy and regulatory adherence.
Highest-signal resume keywords
Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsDemographic Data CollectionBenefit Data EntryAdvanced Beneficiary Notice SoftwareStatistical Data ReportingPatient Education DistributionInsurance Plan Code SelectionPayment Plan Options
Soft Skills
Inquisitive NatureOpenness to Innovation
Tools & Technologies
Overlay ToolTelephone Switchboard
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessComplianceHealthcare ServicesInsurance EligibilityRegulatory Forms
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs
- Complete medical necessity and compliance checks
- Provide patient instructions
- Collect insurance information
- Receive and process physician orders
- Utilize an overlay tool while providing excellent customer service
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls
- Meet assigned point-of-service goals
- Use quality auditing and reporting systems to ensure accounts are corrected
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain general consent forms, obtain signatures, and document witnesses
- Explain and distribute patient education and required regulatory forms
- Review insurance eligibility responses and select applicable insurance plan codes
- Enter benefit data to support point-of-service collections and billing processes
- Screen medical necessity using Advanced Beneficiary Notice software
- Distribute and document ABNs and other designated forms and pamphlets
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED Required
- CRCR Required within 6 months of hire (Company Paid)
- Must be inquisitive and demonstrate openness to innovation including AI
- Must be able to work on-site at Ardent - UT Health Athens, Athens, TX
- Must reside and be authorized to work within the United States
- Applications generated from outside the United States will not be considered
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
- Professional certification relevant to the field
- Quarterly and annual incentive programs
- Career advancement opportunities
- Professional development