Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/9/2026full-timeCharleston • South Carolina • United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance verification, and compliance with medical necessity requirements. Proficient in customer service and point-of-service collections, ensuring accurate data entry and effective communication with patients and insurance providers.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationMedical Necessity ScreeningPoint-of-Service CollectionsCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentQuality AuditingStatistical Data ReportingBenefit Data EntryConsent Form Documentation

Soft Skills

Customer ServiceInquisitive MindsetOpen to Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory CompliancePoint-of-Service GoalsInsurance EligibilityPatient EducationPayment Plan Options

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and customer service
Collect insurance information and process physician orders
Operate the telephone switchboard
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic and insurance information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses and select appropriate insurance plan codes
Enter benefit data to support point-of-service collections and billing
Screen Medicare medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be able to work on-site at RSFH - BSSF Hospital, Charleston, SC
Full-time availability from 10:30am–7pm
Weekend and holiday rotation required
Must be inquisitive and open to innovation, including AI
Must reside in and be authorized to work within the United States
Ability to meet regulatory compliance requirements
Ability to accurately perform patient registration, insurance verification, medical necessity screening, and point-of-service collections

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification