Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for patients admitted for hospital services .

Posted 10/11/2026part-timeNewport News • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in handling financial transactions and maintaining accurate medical records in a healthcare setting.

Highest-signal resume keywords

Customer Service ExperienceMedical Record ManagementInsurance VerificationCRCR CertificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Admission DutiesMedical Necessity ChecksAccount Quality AuditsDemographic Data CollectionPayment ProcessingConsent Form DocumentationAdvanced Beneficiary Notice SoftwareStatistical Data Reporting

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

Telephone SwitchboardPatient Access Software

Certifications & Qualifications

CRCR

Industry Keywords

Healthcare CompliancePatient EducationInsurance EligibilityFinancial Information Management

About the role

Key responsibilities & impact

Perform admitting duties for patients admitted for hospital services
Assign accurate medical record numbers and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Meet point-of-service collection goals
Conduct account quality audits and provide statistical data to Patient Access leadership
Pre-register patient accounts and obtain demographic, insurance, and financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility and enter benefit data to support collections and billing
Screen medical necessity using Advanced Beneficiary Notice software
Distribute and document required forms and pamphlets
Provide customer service in compliance with organizational policies and regulatory requirements

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside in and be authorized to work within the United States
Must be able to work on-site at Bon Secours - Mary Immaculate Hospital in Newport News, VA

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification