Patient Access Associate – Specialist

Ensemble Health Partners

. Perform admitting duties for patients admitted for hospital services .

Posted 11/9/2026full-timeNorwalk • Connecticut • United StatesJuniorMid-Level💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance requirements while providing exceptional customer service. Proficient in collecting and processing demographic and financial information to support accurate billing and claims.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCRCR CertificationQuality AuditingCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demographic Information CollectionFinancial Information ProcessingMedical Necessity ChecksPoint-Of-Service PaymentsStatistical Data Reporting

Soft Skills

Inquisitive NatureOpenness To Innovation

Tools & Technologies

ABN SoftwareQuality Auditing SystemsOverlay Tools

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory CompliancePatient AccessInsurance EligibilityCustomer Service Policies

About the role

Key responsibilities & impact

Perform admitting duties for patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Perform quality audits and reporting to ensure accounts are corrected
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits through inbound and outbound calls
Obtain demographic, insurance, and financial liability information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility responses and enter benefit data to support collections and clean claims
Screen Medicare medical necessity using ABN software and distribute required forms
Provide excellent customer service while meeting organizational policies, goals, and compliance requirements

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be inquisitive and demonstrate openness to innovation including AI
Must be able to work on-site at Stamford - Norwalk in Norwalk, CT
Must reside and be authorized to work within the United States
Ability to perform admitting duties and meet regulatory compliance requirements
Ability to collect and process demographic, insurance, and financial information
Ability to use insurance verification, ABN software, overlay tools, and quality auditing/reporting systems

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement
Quarterly and annual incentive programs
Professional development opportunities
Company-paid CRCR certification
Work-life flexibility