Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for patients admitted for hospital services .

Posted 10/16/2026full-timeChillicothe • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient admission processes, including medical record management, insurance verification, and compliance checks. Exhibits strong customer service skills while effectively managing patient interactions and financial transactions.

Highest-signal resume keywords

Customer Service ExperienceMedical Record ManagementInsurance VerificationCRCR CertificationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsData EntryABN Software Usage

Soft Skills

CompassionInquisitive NatureOpenness to Innovation

Tools & Technologies

Telephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Patient AdmissionInsurance EligibilityPatient EducationDemographic InformationPayment Plans

About the role

Key responsibilities & impact

Perform admitting duties for patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Provide customer service to patients, clients, and colleagues
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms and obtain required signatures and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using Advanced Beneficiary Notice (ABN) software
Distribute and document ABNs and other designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be inquisitive and open to innovation, including AI
Must be able to work on-site at Adena Regional Medical Center in Chillicothe, Ohio
Must reside in and be authorized to work within the United States
Ability to meet regulatory compliance requirements
Ability to provide excellent customer service and demonstrate compassion

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Company-paid CRCR certification
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility