Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/8/2026full-timeNashua • New Hampshire • United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in delivering compassionate customer service while meeting point-of-service goals and handling financial transactions.

Highest-signal resume keywords

Customer Service ExperienceMedical Record ManagementInsurance VerificationCRCR CertificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPatient RegistrationBenefit Data EntryAccount AuditsDocumentation Accuracy

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpen to Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AdmissionInsurance EligibilityFinancial Liability InformationConsent FormsStatistical Data Reporting

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Provide compassionate customer service
Meet assigned point-of-service goals and collect payments and past-due balances
Conduct pre-registration and obtain demographic, insurance, and financial-liability information
Explain consent and patient education forms and obtain signatures
Review insurance eligibility and select applicable plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute required forms
Conduct account audits, ensure documentation accuracy, and provide statistical data to Patient Access leadership

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must reside in and be authorized to work within the United States
Must be able to work onsite at Covenant - St Joseph Hospital, Nashua, NH
Available to work Tuesday through Saturday, 3 p.m. to 11 p.m.

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification