Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/8/2026full-timeFredericksburg • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in customer service and capable of conducting quality audits while effectively communicating with patients and healthcare providers.

Highest-signal resume keywords

Patient Admission DutiesMedical Record ManagementInsurance VerificationHFMA Certified Revenue Cycle RepresentativeCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service GoalsQuality AuditsPre-Registration of Patient AccountsABN Software Screening

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

Telephone Switchboard

Certifications & Qualifications

HFMA Certified Revenue Cycle Representative

Industry Keywords

Patient AccessInsurance EligibilityConsent FormsPatient Education Documents

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Meet point-of-service goals and collect patient liabilities, past-due balances, and payments
Conduct quality audits of accounts and provide statistical data to Patient Access leadership
Pre-register patient accounts and obtain demographic, insurance, and financial information
Explain consent forms and distribute patient education documents
Review insurance eligibility responses and select applicable insurance plan codes
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI
High School Diploma/GED required
HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
Must be able to work on-site at Mary Washington Hospital in Fredericksburg, VA
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Professional development
Quarterly and annual incentive programs