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Patient Access Associate Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, including medical necessity checks, insurance verification, and point-of-service collections. Proficient in utilizing quality auditing systems and providing exceptional customer service in a healthcare setting.
Highest-signal resume keywords
Customer Service ExperienceCRCR CertificationMedical Necessity ChecksInsurance VerificationPoint-of-Service Collections
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Admission ProcessesMedical Necessity ChecksInsurance VerificationPoint-of-Service CollectionsAccount AuditsData EntryBilling ProcessesStatistical Data ReportingConsent Form ExplanationABN Software Screening
Soft Skills
Compassionate Customer ServiceInquisitive MindsetOpen to Innovation
Tools & Technologies
Quality Auditing SystemsTelephone Switchboard
Certifications & Qualifications
CRCR Certification
Industry Keywords
Patient AccessHealthcare ComplianceInsurance EligibilityDemographic InformationFinancial Liability Information
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Provide compassionate customer service
- Meet assigned point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts
- Obtain demographic, insurance, and financial liability information through inbound and outbound calls
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain consent and patient education forms and obtain required signatures
- Review insurance eligibility and select applicable insurance plan codes
- Enter benefit data to support point-of-service collections and billing processes
- Screen medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- CRCR required within 6 months of hire
- Must be inquisitive and open to innovation, including AI
- Must reside in and be authorized to work within the United States
- Must be able to work on-site at Adena - Pike Medical Center, Waverly, OH
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits including healthcare, time off, retirement, and well-being programs
- Professional development
- Quarterly and annual incentive programs
- Career advancement opportunities
- Company-paid CRCR certification