Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/2/2026part-timePaducah • Kentucky • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while effectively managing patient interactions and financial transactions. Proficient in utilizing auditing systems and tools to ensure accuracy in patient accounts and billing.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCRCR CertificationCustomer Service ExperienceQuality Auditing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsDemographic Information CollectionFinancial Liability Assessment

Soft Skills

InquisitivenessOpenness to Innovation

Tools & Technologies

Overlay ToolABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessComplianceInsurance EligibilityPatient EducationPayment Plans

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and utilize an overlay tool
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Meet point-of-service collection goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial liability information
Collect point-of-service payments and past-due balances and explain payment plan options
Explain consent forms, obtain necessary signatures, and witness signatures
Distribute patient education documents and required forms
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute/document designated forms

Requirements

What you’ll need

1+ years of customer service experience
Inquisitiveness and openness to innovation, including AI
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Ability to work on-site at Mercy - Lourdes Hospital in Paducah, KY
PRN flex availability for 12-hour first, second, and third shifts, including weekends and holidays
Residence and authorization to work within the United States

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
CRCR certification paid by the company
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities