Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 9/23/2026full-timePaducah • Kentucky • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while effectively managing patient accounts and financial information. Proficient in utilizing auditing systems and tools to ensure accuracy and quality in patient access operations.

Highest-signal resume keywords

CRCR CertificationPatient Admission DutiesInsurance VerificationQuality Auditing SystemsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksAccount AuditsPoint-of-Service PaymentsDemographic Information CollectionFinancial Information Processing

Soft Skills

InquisitiveOpen to Innovation

Tools & Technologies

ABN SoftwareTelephone SwitchboardOverlay Tool

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityPatient Education FormsMedical Records Number (MRN)

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and utilize an overlay tool
Operate the telephone switchboard and relay calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR certification required within 6 months of hire
Must be inquisitive and open to innovation, including AI
Must be able to work on-site at Mercy - Lourdes Hospital in Paducah, KY
Must reside in and be authorized to work within the United States
Must work Monday-Friday, 8:00am-4:30pm, with no weekends or holidays

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification within 6 months of hire
Work-life flexibility