Patient Access Associate Specialist

Ensemble Health Partners

. Manage patient registration and access processes within the healthcare revenue cycle .

Posted 9/18/2026full-timeJohnson City • Tennessee • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient registration and access processes within the healthcare revenue cycle, ensuring compliance and accuracy in medical necessity checks and insurance information collection. Proficient in customer service and effective communication with patients while utilizing auditing and reporting systems to enhance operational efficiency.

Highest-signal resume keywords

Patient Registration ManagementMedical Necessity ComplianceCustomer Service ExperienceCRCR CertificationInsurance Eligibility Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access ProcessesMedical Record Number AssignmentQuality AuditingStatistical Data ReportingPoint-of-Service CollectionsABN Software ScreeningInsurance Plan Code SelectionBenefit Data Entry

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Healthcare Revenue CyclePatient Education FormsDemographic Information CollectionOnsite Patient Interaction

About the role

Key responsibilities & impact

Manage patient registration and access processes within the healthcare revenue cycle
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and utilize an overlay tool
Provide customer service to patients onsite
Operate the telephone switchboard
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain and obtain signatures for consent and patient education forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing
Screen medical necessity using ABN software and distribute and document required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Franklin Woods Community Hospital, Johnson City, Tennessee

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Professional development and growth opportunities