Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for patients receiving hospital services .

Posted 10/16/2026part-timeFredericksburg • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admitting, registration, and insurance verification processes, while ensuring compliance with medical necessity standards. Proficient in utilizing auditing systems and providing exceptional customer service in a healthcare setting.

Highest-signal resume keywords

Patient Admitting DutiesInsurance VerificationMedical Necessity ScreeningCRCR CertificationTelephone Switchboard Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentPoint-Of-Service CollectionsAccount AuditingBenefit Data EntryConsent Form Explanation

Soft Skills

Customer ServiceInquisitivenessOpenness To Innovation

Tools & Technologies

ABN SoftwareQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessCompliance ChecksInsurance EligibilityDemographic InformationPayment Plan Options

About the role

Key responsibilities & impact

Perform admitting duties for patients receiving hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Provide compassionate customer service
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial-liability information
Collect point-of-service collections and past-due balances and offer payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support collections and billing and improve clean claim rates
Screen medical necessity using Advanced Beneficiary Notice (ABN) software
Distribute and document ABNs and other required forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire
Must be able to work on-site at MWHC - Mary Washington Hospital in Fredericksburg, VA
Must reside and be authorized to work within the United States
Must be inquisitive and demonstrate openness to innovation, including AI
Ability to perform admitting, registration, insurance verification, medical necessity screening, and point-of-service collection duties
Ability to operate a telephone switchboard
Ability to complete accurate and timely audits and documentation
Ability to explain consent and patient education forms and obtain signatures

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility