Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for patients receiving hospital services .

Posted 10/5/2026part-timeChillicothe • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admitting, registration, and insurance verification processes while ensuring compliance with medical necessity standards. Proficient in delivering exceptional customer service and managing point-of-service collections effectively.

Highest-signal resume keywords

Patient AdmittingInsurance VerificationMedical Necessity ScreeningCustomer ServiceCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryForm CompletionAccount AuditsPoint-Of-Service CollectionMedical Record Management

Soft Skills

Compassionate CommunicationInquisitive MindsetAdaptability

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessComplianceInsurance EligibilityMedicareTricare

About the role

Key responsibilities & impact

Perform admitting duties for patients receiving hospital services
Assign accurate medical record numbers and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Meet assigned point-of-service goals and collect balances or arrange payment plans
Conduct pre-registration through inbound and outbound calls
Explain and obtain signatures for consent, Medicare, Tricare, observation, MOON, and other forms
Review insurance eligibility, select plan codes, and enter benefit data to support collections and clean claims
Screen medical necessity using ABN software and distribute required forms
Conduct account audits, correct accounts, and provide statistical data to Patient Access leadership
Deliver excellent patient and customer service while complying with organizational policies and regulations

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be inquisitive and open to innovation, including AI
Must reside in and be authorized to work within the United States
Must be able to work on-site at Adena Regional Medical Center
Ability to perform admitting, registration, insurance verification, medical necessity screening, and point-of-service collection duties
Ability to operate telephone switchboard and provide compassionate customer service
Ability to accurately complete forms, audits, documentation, and data entry

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Company-paid CRCR certification within 6 months of hire