Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/8/2026part-timeNashua • New Hampshire • United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admitting, registration, and insurance verification while providing exceptional customer service. Proficient in medical necessity screening and point-of-service collections, ensuring compliance and accuracy in documentation.

Highest-signal resume keywords

Patient AdmittingInsurance VerificationMedical Necessity ScreeningPoint-Of-Service CollectionsCRCR Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Record Number AssignmentQuality AuditingAccount AuditsBenefit Data EntryConsent Form Explanation

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpen to Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessCompliance ChecksInsurance EligibilityPoint-Of-Service Goals

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Provide compassionate customer service to patients, clients, and colleagues
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial liability information
Collect point-of-service payments and past-due balances and explain payment plan options
Explain consent forms and obtain required signatures and witness names
Explain and distribute patient education documents and required forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen Medicare medical necessity using ABN software and distribute and document ABNs and other designated forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire
Must be inquisitive and open to innovation, including AI
Must be able to work on-site at Covenant - St Joseph Hospital, Nashua, NH
Must reside in and be authorized to work within the United States
Ability to perform patient admitting, registration, insurance verification, medical necessity screening, and point-of-service collection duties
Ability to operate a telephone switchboard
Ability to accurately complete forms, audits, and documentation
Ability to explain consent and patient education documents and obtain signatures

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification