Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for patients receiving hospital services .

Posted 11/12/2026full-timeLebanon • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient admitting duties, insurance verification, and compliance checks while ensuring accurate data collection and processing. Capable of operating telephone switchboards and utilizing quality auditing systems to support patient access operations.

Highest-signal resume keywords

Patient Admitting DutiesInsurance VerificationMedical Necessity ChecksCRCR CertificationTelephone Switchboard Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksData CollectionPoint-of-Service CollectionsAccount AuditsInsurance Eligibility VerificationDemographic Information ProcessingFinancial Liability CollectionConsent Form ExplanationPatient EducationABN Software Usage

Soft Skills

Customer Service

Tools & Technologies

Quality Auditing SystemsReporting SystemsTelephone SwitchboardInsurance Verification Systems

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessComplianceHealthcare ServicesMedicareTricareObservationMOON

About the role

Key responsibilities & impact

Perform admitting duties for patients receiving hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Meet assigned point-of-service collection goals
Conduct account audits and use quality auditing/reporting systems to ensure corrections
Complete forms accurately and timely and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits through inbound and outbound calls
Obtain demographic, insurance, and financial liability information and collect point-of-service and past-due balances
Explain consent and patient education forms, obtain required signatures, and witness signatures
Review insurance eligibility responses, select insurance plan codes, and enter benefit data to support collections and clean claims
Screen Medicare medical necessity using ABN software and distribute/document ABNs and other required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must reside and be authorized to work within the United States
Ability to perform admitting duties and comply with organizational policies, processes, and regulatory requirements
Ability to assign accurate MRNs and complete medical necessity/compliance checks
Ability to collect and process demographic, insurance, and financial information
Ability to operate a telephone switchboard
Ability to use insurance verification, eligibility, ABN, overlay, quality auditing, and reporting systems
Ability to explain consent, patient education, Medicare/Tricare, observation, MOON, and ABN forms and obtain signatures

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement
Professional development
Quarterly and annual incentive programs
Reasonable accommodations for qualified individuals with disabilities