Patient Access Associate Specialist

Ensemble Health Partners

. Assign accurate MRNs . Complete medical necessity and compliance checks . Provide patient instructions . Collect insurance information . Receive and process physician orders . Utilize an overlay tool while providing

Posted 9/18/2026part-timeKingsport • Tennessee • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient account management, including accurate MRN assignment, insurance verification, and compliance checks. Proficient in utilizing quality auditing systems and providing compassionate customer service in a healthcare setting.

Highest-signal resume keywords

Customer Service ExperienceCRCR CertificationMedical Necessity ChecksInsurance VerificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MRN AssignmentInsurance Information CollectionPatient Pre-RegistrationQuality AuditingStatistical Data ReportingABN Software ScreeningPayment Plan OptionsConsent Form Explanation

Soft Skills

Compassionate Customer ServiceInquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessCompliance ChecksMedical NecessityInsurance EligibilityHealthcare

About the role

Key responsibilities & impact

Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions
Collect insurance information
Receive and process physician orders
Utilize an overlay tool while providing customer service
Operate the telephone switchboard
Adhere to policies and provide compassionate customer service
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial-liability information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms and obtain required signatures and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software
Distribute and document designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED Required
CRCR Required within 6 months of hire (Company Paid)
Must be inquisitive and demonstrate openness to innovation including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Holston Valley Medical Center, Kingsport, TN

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities