Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/15/2026full-timeFairfield • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts to ensure accurate billing and collections.

Highest-signal resume keywords

Customer Service ExperienceCRCR CertificationMedical Necessity ChecksInsurance VerificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Admission DutiesMedical Necessity ChecksInsurance Information CollectionAccount AuditsPoint-of-Service PaymentsBenefit Data EntryAdvanced Beneficiary Notice SoftwareStatistical Data ReportingPre-Registration of Patient AccountsTelephone Switchboard Operation

Soft Skills

Compassionate Customer ServiceInquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay ToolQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessCompliance ChecksInsurance EligibilityDemographic InformationPayment Plan Options

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions
Collect insurance information
Receive and process physician orders
Utilize an overlay tool while providing customer service
Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls
Adhere to policies and provide compassionate customer service
Meet assigned point-of-service goals
Use quality auditing and reporting systems to ensure accounts are corrected
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial liability information
Collect point-of-service payments and past-due balances, including payment plan options
Explain general consent forms, obtain signatures, and document witness names
Explain and distribute patient education and regulatory forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using Advanced Beneficiary Notice software
Distribute and document ABNs and other designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside and be authorized to work within the United States
Weekend and holiday rotation required
Ability to push a 10-pound mobile computer station throughout the shift
Ability to walk from room to room throughout the entire shift

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification
Work-life flexibility