Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/9/2026full-timeCharleston • South Carolina • United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient financial information effectively.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksAccount AuditsData EntryBilling ProcessesPayment Processing

Soft Skills

Inquisitive NatureOpenness to InnovationExcellent Communication

Tools & Technologies

ABN SoftwareQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessCompliance StandardsInsurance EligibilityDemographic InformationCustomer-Service Standards

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions and excellent customer service
Collect insurance information and process physician orders
Operate the telephone switchboard
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service payments and past-due balances, including payment-plan options
Explain consent forms and obtain required signatures and witness names
Distribute patient education documents and required forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen Medicare medical necessity using ABN software and distribute/document ABNs
Follow organizational policies, regulatory requirements, and customer-service standards

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must reside in and be authorized to work within the United States
Must be able to work on-site at RSFH - BSSF Hospital, Charleston, SC
Availability for full-time third shift, 7:00pm–7:30am, Friday, Saturday, and Sunday

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification