Patient Access Associate Specialist

Ensemble Health Partners

. Manage patient registration and access processes within the healthcare revenue cycle .

Posted 10/6/2026full-timeMarion • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient registration and access processes within the healthcare revenue cycle, ensuring compliance and accuracy in medical necessity checks and insurance information collection. Proficient in delivering compassionate customer service while meeting point-of-service collection goals and conducting account audits.

Highest-signal resume keywords

Patient Registration ManagementMedical Necessity ComplianceCustomer Service ExperienceCRCR CertificationInsurance Eligibility Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access ProcessesMedical Record Number AssignmentQuality AuditingStatistical Data ReportingPoint-of-Service CollectionsDemographic Information CollectionBenefit Data EntryConsent Form ExplanationABN Software Screening

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpenness to Innovation

Tools & Technologies

Telephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare Revenue CyclePatient AccessInsurance Plan CodesMedicare Compliance

About the role

Key responsibilities & impact

Manage patient registration and access processes within the healthcare revenue cycle
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Deliver compassionate customer service to patients, clients, and colleagues
Meet assigned point-of-service collection goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms and obtain signatures and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen Medicare medical necessity using ABN software and distribute and document required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Smyth County Community Hospital, Marion, VA

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility