Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 9/15/2026part-timeGreen Bay • Wisconsin • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in managing patient accounts and collections, ensuring accuracy and adherence to hospital policies.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksAccount AuditsDemographic Information CollectionBenefit Data EntryConsent Form Management

Soft Skills

Inquisitive MindsetOpen to Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient InstructionsCompliance ChecksInsurance Information ProcessingFinancial Liability InformationPayment Plan Options

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions and customer service
Collect insurance information and process physician orders
Operate the telephone switchboard
Meet assigned point-of-service goals
Conduct account audits and ensure forms are complete and accurate
Pre-register patient accounts before visits
Obtain demographic, insurance, and financial liability information through inbound and outbound calls
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent forms and obtain required signatures and witness names
Distribute patient education documents and designated forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute/document ABNs and other forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must reside in and be authorized to work within the United States
Must be able to work on-site at HSHS - St. Mary's Hospital, Green Bay, WI

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification