Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 11/3/2026part-timeSneedville • Tennessee • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts to ensure accurate billing and regulatory adherence.

Highest-signal resume keywords

Customer Service ExperienceCRCR CertificationMedical Necessity ComplianceInsurance VerificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentPatient Pre-RegistrationQuality AuditingStatistical Data ReportingInsurance Plan Code SelectionBenefit Data EntryABN Software ScreeningPayment CollectionConsent Form Documentation

Soft Skills

CompassionInquisitivenessOpenness to Innovation

Tools & Technologies

Overlay ToolsTelephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory CompliancePatient AccessInsurance EligibilityPoint-of-Service Goals

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use overlay tools and provide customer service measured by Press Ganey
Operate the telephone switchboard
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Obtain demographic, insurance, and financial liability information through inbound and outbound calls
Collect point-of-service payments and past-due balances, including payment-plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses and select insurance plan codes
Enter benefit data to support point-of-service collections and clean-claim billing
Screen Medicare medical necessity using ABN software
Distribute and document ABNs and other required forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Hancock County Hospital in Sneedville, Tennessee
Must demonstrate inquisitiveness and openness to innovation, including AI
Ability to meet regulatory compliance requirements
Ability to provide excellent customer service and demonstrate compassion

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification