Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/28/2026full-timeUnited StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, insurance verification, and compliance with regulatory standards while providing exceptional customer service. Proficient in using ABN software and conducting account audits to support billing processes.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationMedical Necessity ScreeningPoint-Of-Service CollectionCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accurate Medical Record Number AssignmentQuality AuditingStatistical Data ReportingAccount AuditsPayment Plan Options

Soft Skills

Customer ServiceInquisitive NatureOpenness To Innovation

Tools & Technologies

ABN SoftwareTelephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory ComplianceMedical NecessityPatient AccessInsurance EligibilityDemographic Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Provide compassionate customer service
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures and witness names
Review insurance eligibility and enter benefit data to support collections and billing
Screen Medicare medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Must be able to work on-site at Valley - War Memorial Hospital in Berkeley Springs, WV
Must reside in and be authorized to work within the United States
Ability to perform accurate patient registration, insurance verification, medical necessity screening, and point-of-service collection processes
Ability to operate a telephone switchboard
Ability to use insurance verification and ABN software
Ability to meet regulatory compliance, audit, and documentation standards

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Company-paid CRCR certification
Career advancement opportunities
Work-life flexibility