Patient Access Associate Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/16/2026part-timeFredericksburg • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, including medical record management, insurance verification, and compliance checks. Proficient in customer service delivery and regulatory adherence within healthcare settings.

Highest-signal resume keywords

Customer Service ExperienceMedical Record ManagementCRCR CertificationRegulatory ComplianceInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsData EntryInsurance Plan CodesABN SoftwareStatistical ReportingPatient Pre-RegistrationPayment Plan OptionsTelephone Switchboard Operation

Soft Skills

CompassionInquisitivenessOpenness to Innovation

Tools & Technologies

Overlay ToolQuality Auditing SystemsPress Ganey

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityPatient EducationDemographic Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use an overlay tool while providing customer service measured by Press Ganey
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using Advanced Beneficiary Notice (ABN) software
Distribute and document ABNs and other designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be able to work on-site at MWHC - Harrison Crossing in Fredericksburg, VA
Must reside in and be authorized to work within the United States
Ability to perform work in accordance with regulatory compliance requirements
Ability to provide excellent customer service and demonstrate compassion

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification