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Patient Access Associate Specialist
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts effectively.
Highest-signal resume keywords
Customer Service ExperienceMedical Necessity ChecksCRCR CertificationInsurance VerificationPoint-of-Service Collections
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Admission DutiesMedical Record Number AssignmentAccount AuditingInsurance Plan Code SelectionBenefit Data Entry
Soft Skills
Inquisitive NatureOpenness to Innovation
Tools & Technologies
ABN SoftwareQuality Auditing SystemsTelephone Switchboard
Certifications & Qualifications
CRCR Certification
Industry Keywords
Patient AccessCompliance ChecksInsurance EligibilityPoint-of-Service GoalsPatient Financial Information
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs
- Complete medical necessity and compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders
- Utilize an overlay tool while providing excellent customer service
- Operate the telephone switchboard for incoming, outgoing, and inter-office calls
- Meet assigned point-of-service goals
- Use quality auditing and reporting systems to ensure accounts are corrected
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
- Collect point-of-service collections and past-due balances, including payment plan options
- Explain general consent and patient education forms, obtain signatures, and document witnesses
- Review insurance eligibility responses and select applicable insurance plan codes
- Enter benefit data to support point-of-service collections and billing processes
- Screen medical necessity using ABN software and distribute and document required forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED Required
- CRCR Required within 6 months of hire (Company Paid)
- Must be inquisitive and demonstrate openness to innovation including AI
- Must be able to work on-site at Ardent - UT Health Quitman, Quitman, TX
- Must reside and be authorized to work within the United States
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
- Career Advancement
- Professional certification relevant to the associate’s field
- Quarterly and annual incentive programs
- Work-life flexibility
- Professional development opportunities