Patient Access Associate Specialist

Ensemble Health Partners

. Accurately manage patient registration and access processes within the healthcare revenue cycle .

Posted 10/14/2026full-timeLewiston • Maine • United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration and access processes within the healthcare revenue cycle, ensuring compliance and accuracy in medical necessity checks and insurance eligibility. Proficient in delivering exceptional customer service while managing account audits and utilizing quality auditing systems.

Highest-signal resume keywords

Patient Registration ManagementMedical Necessity ComplianceCustomer Service ExperienceCRCR CertificationInsurance Eligibility Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationMedical Necessity ChecksInsurance Information CollectionAccount AuditsQuality Auditing SystemsOverlay Tool UsageABN Software ScreeningStatistical Data ReportingPayment CollectionConsent Form Explanation

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpenness to Innovation

Tools & Technologies

Telephone SwitchboardQuality Auditing SystemsOverlay ToolABN Software

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare Revenue CyclePatient AccessMedical Records Number (MRN)Compliance ChecksInsurance EligibilityPoint-of-Service Goals

About the role

Key responsibilities & impact

Accurately manage patient registration and access processes within the healthcare revenue cycle
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use an overlay tool
Operate the telephone switchboard and relay calls
Deliver compassionate customer service
Meet assigned point-of-service goals and collect payments and past-due balances
Use quality auditing and reporting systems to correct accounts and provide statistical data
Conduct account audits and ensure forms are accurate and timely
Pre-register patient accounts through inbound and outbound calls
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility responses, select plan codes, and enter benefit data
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (Company Paid)
Must be inquisitive and open to innovation, including AI
Must be able to work onsite at Covenant-St Mary's, Lewiston, ME
Must reside and be authorized to work within the United States
Ability to work various full-time shifts; PRN day, night, and weekend shifts vary

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility