Patient Access Associate Specialist – Part Time

Ensemble Health Partners

. Perform admission duties for patients admitted for hospital services .

Posted 11/4/2026part-timeRichmond • Virginia • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, insurance verification, and revenue cycle management, while providing exceptional customer service and ensuring compliance with medical necessity standards.

Highest-signal resume keywords

CRCR CertificationPatient Admission DutiesInsurance VerificationCustomer Service ExperiencePoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPatient RegistrationInsurance Information CollectionBenefit Data EntryAccount Audits

Soft Skills

Compassionate Customer ServiceInquisitive NatureOpenness to Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR Certification

Industry Keywords

Revenue Cycle ManagementPatient AccessCompliance ChecksDemographic InformationFinancial Liability

About the role

Key responsibilities & impact

Perform admission duties for patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Provide compassionate customer service
Meet assigned point-of-service goals
Pre-register patient accounts and obtain demographic, insurance, and financial liability information
Collect point-of-service payments and past-due balances, including payment plan options
Explain and obtain signatures for consent and related treatment forms
Explain and distribute patient education documents and required forms
Review insurance eligibility responses and select applicable plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute required notices
Conduct account audits and ensure forms are accurate and timely
Provide statistical data to Patient Access leadership

Requirements

What you’ll need

High School Diploma/GED required
CRCR Certification (Certified Revenue Cycle Representative) required within 9 months of hire; company paid
1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Bon Secours - Richmond Community Hospital in Richmond, VA

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities