Patient Access – Pre-Access Supervisor

Ensemble Health Partners

. Organize and coordinate assigned staff activities .

Posted 9/18/2026full-timeRoanoke • Virginia • United StatesJunior💰 $47,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Patient Access management, including staff training, productivity monitoring, and process improvement. Proficient in utilizing AI for operational enhancements and managing healthcare registration and billing processes.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Staff Training and DevelopmentAI Implementation in HealthcareHealthcare Registration and Billing Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Productivity MonitoringPerformance AuditsData AnalysisScheduling CoordinationUpfront Collections Tracking

Soft Skills

Problem SolvingLeadershipCommunicationCoachingCustomer Service

Tools & Technologies

Microsoft OfficeTime Attendance Systems

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessHealthcare ManagementRevenue CycleInsurance VerificationHospital Billing

About the role

Key responsibilities & impact

Organize and coordinate assigned staff activities
Handle and solve problems related to the area of assignment
Coordinate registration and pre-registration duties
Train, coach, educate, and develop Patient Access staff
Monitor daily productivity and communicate with staff
Produce and review reports on point of service, wait times, overtime, productivity, and other key metrics
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collections, assign goals, and provide coaching or corrective action
Participate in on-call rotation and provide administrative and educational guidance
Develop department processes and procedures and conduct performance audits
Act as a resource for staff and ancillary departments while promoting customer service
Manage assigned implementation, tracking, and process-change projects
Participate in facility activities and gather statistical information
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings as required
Apply AI to process and technological improvements
Assist the Patient Access Manager with day-to-day operations

Requirements

What you’ll need

1 to 3 years of job experience
Required certifications: Certified Healthcare Access Management (CHAM) and Certified Revenue Cycle Representative (CRCR)
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI
Must reside in and be authorized to work within the United States
On-call availability including days, nights, and weekends as necessary

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career Advancement
Work-Life Flexibility