Patient Access & Pre-Access Supervisor

Ensemble Health Partners

. Organize and coordinate assigned patient access staff activities .

Posted 11/4/2026full-timeMiami • Florida • United StatesMid-LevelSenior💰 $47,400 - $59,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access management, including staff training, process development, and performance monitoring. Proficient in healthcare registration, insurance verification, and utilizing AI for operational improvements.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Staff Training and DevelopmentHealthcare Registration and Billing KnowledgeAnalytical Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Access CoordinationPerformance ReportingProcess DevelopmentStaff SchedulingUpfront Collection MonitoringAudit ConductingProject ManagementStatistical Information GatheringMicrosoft Office ProficiencyAI Usage in Management

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingTeam Management

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessHealthcare ManagementRegistrationInsurance VerificationHospital BillingSupervisory ExperienceTime and Attendance ManagementProcess ImprovementOn-Call DutiesStatistical Reporting

About the role

Key responsibilities & impact

Organize and coordinate assigned patient access staff activities
Ensure registration and pre-registration duties are completed daily
Provide staff training, coaching, education, and development
Monitor daily productivity and communicate with staff
Review department performance reports covering point of service, wait times, overtime, productivity, and other metrics
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
Participate in on-call rotation, including days, nights, and weekends
Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes when necessary
Develop department processes and procedures
Conduct audits and provide continual coaching and education
Serve as a resource for staff and ancillary departments
Manage assigned projects involving implementation, tracking, and process changes
Report routinely to Patient Access Leadership
Participate in facility activities and gather statistical information
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings to ensure process alignment and communication

Requirements

What you’ll need

Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
High School Diploma or GED
2 Year/ Associates Degree or 4 year/ Bachelor's Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development opportunities
Quarterly and annual incentive programs
Work-Life Flexibility
Reasonable accommodations for qualified individuals with disabilities