Patient Access & Pre-Access Supervisor

Ensemble Health Partners

. Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work .

Posted 11/5/2026full-timeMinneapolis • Minnesota • United StatesJunior💰 $47,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Cycle Management and Patient Access operations, with a strong focus on compliance, staff training, and performance optimization. Proficient in utilizing AI for process improvement and team management within a healthcare setting.

Highest-signal resume keywords

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Revenue Cycle ManagementStaff Training and DevelopmentAI Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle TasksRegistration and Pre-RegistrationHospital BillingPerformance Metrics TrackingAnalytical Ability

Soft Skills

Problem SolvingLeadershipCoaching

Tools & Technologies

Microsoft OfficeAI Usage

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessHealthcareComplianceCustomer ServiceStaff Scheduling

About the role

Key responsibilities & impact

Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
Handle and solve problems related to the area of assignment
Work with the Patient Access Manager to develop and coach staff and optimize performance
Conduct and oversee orientation and training for Patient Access staff
Perform Revenue Cycle tasks to ensure compliance and excellent customer service
Coordinate registration and pre-registration duties and monitor daily completion
Provide staff training and monitor daily productivity
Track and report department performance metrics including point of service, wait times, overtime, and productivity
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collections, assign goals, and provide coaching or corrective action
Participate in on-call rotation covering days, nights, and weekends as necessary
Assist with department processes, procedures, staff development, audits, coaching, and education
Act as a resource for staff and ancillary departments while promoting service excellence
Manage assigned projects involving implementation, tracking, and process changes
Participate in facility activities, gather statistics, and work in designated department areas as needed
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings as required
Apply advanced AI usage and AI team management to improve processes and technology

Requirements

What you’ll need

1 to 3 years of job experience
Required Certified Healthcare Access Management (CHAM) certification
Required Certified Revenue Cycle Representative (CRCR) certification
2-year/Associate degree or 4-year/Bachelor’s Degree preferred
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career advancement and professional development opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities