Patient Access – Pre-Access Supervisor

Ensemble Health Partners

. Oversee daily operations of the patient access/pre-access team .

Posted 10/28/2026full-timeBristol • Tennessee • United StatesJunior💰 $47,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing patient access operations, including registration, scheduling, and billing processes. Proficient in staff training, performance monitoring, and utilizing analytical skills to enhance departmental productivity and customer service.

Highest-signal resume keywords

Patient Access Operations ManagementStaff Training And CoachingPerformance Monitoring And ReportingHealthcare Access Management CertificationRevenue Cycle Management Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Registration KnowledgeInsurance VerificationScheduling ExpertiseHospital Billing KnowledgeAnalytical AbilityPerformance AuditingProject ManagementKPI MonitoringMicrosoft Office ProficiencyAI Utilization In Team Management

Soft Skills

LeadershipCommunicationCustomer Service OrientationTeam CoordinationProblem-Solving

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Healthcare OperationsPatient AccessPre-RegistrationPerformance FeedbackOn-Call RotationDepartment ProcessesTime And Attendance ManagementFacility MeetingsProductivity TrackingStaff Evaluations

About the role

Key responsibilities & impact

Oversee daily operations of the patient access/pre-access team
Coordinate registration and pre-registration duties
Provide staff training, coaching, education, and performance feedback
Monitor productivity and department KPIs including point of service, wait times, overtime, and productivity
Prepare performance reports on daily, weekly, monthly, quarterly, or annual schedules
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes, assign goals, and provide corrective action
Participate in on-call rotation and provide administrative and educational guidance to staff
Develop department processes and procedures and conduct performance audits
Serve as a resource for staff and ancillary departments while promoting excellent customer service
Manage projects involving implementation, tracking, and process changes
Participate in facility activities and work in designated department areas as needed
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings to ensure process alignment and communication with clinical teams and clients

Requirements

What you’ll need

1 to 3 years of job experience
2 Year/Associate degree or 4 year/Bachelor’s Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
Must reside in and be authorized to work within the United States
Ability to work an on-call rotation including days, nights, and weekends as necessary

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development
Quarterly and annual incentive programs
Work-Life Flexibility
Reasonable accommodations for qualified individuals with disabilities